A large pulp and paper processing facility located on Vancouver Island, just outside of Nanaimo, British Columbia, Canada. It is a large and complex facility that operates on 2 shifts 24 hours per day.

Early in 2001, the company was faced with the challenge of complying with a new WCB (Worker's Compensation Board) requirement for supplying tepid water to their Emergency Eyewash Stations located in multiple places throughout the facility.



This presented a big problem. The time, labour, and expense of running hot water lines throughout the facility to supply the Emergency Eyewash Stations was a potentially daunting and expensive undertaking as many of the Emergency Eyewash Stations were located in areas that did not have hot water service.

The Project Engineer set out to find water heater solution for the Emergency Eyewash Station. He realized that it would be too expensive run new hot water lines from their industrial boilers. He needed something that was compact, easy to install and would still fit within his budget.



The SETS tankless water heater provided the ability to install a compact yet powerful unit that could produce tepid water for the Emergency Eyewash Stations using the existing cold water lines that were already servicing the individual stations. The Model 145 from S.E.T.S. fit the bill. A small amount of customization at the factory was done to the specification of the client. It did not require the storage of any hot water and has no venting requirements. The Model 145 worked perfectly for the purpose of supplying cost effective hot water in an area that previously did not have hot water service.

The operation is now in a position to fully comply with the demanding WCB requirements to provide the utmost safety in the workplace. This was done using the most up to date technology while providing an efficient and cost effective solution. The end user is now looking at the possibility of making this system the standard for all of their facilities.