Institutional Customer Stories

Science World
Vancouver, B.C., Canada

Science World is a hands-on science center located in Vancouver, British Columbia, Canada. It is a favourite family and school destination, offering entertaining and educational experiences.

Early in 2000, Science World installed a new gallery for children called "Kidspace". One of the exhibits in Kidspace is called the Water Table. The Water Table allows kids to make dams or float a boat down a stream in order to teach them about water currents. The Water Table was extremely popular but it had one big problem. The Water Table was located in an area of Science World that did not have hot water service. Children would like to play in the table but the recycled water would become quite cool, leading to some pretty cold small hands! There were also two new bathrooms in the area that needed to be serviced with hot water.

Joel Decogolon, Chief Engineer at Science World, set out to find water heater solution for the Water Table and the two new bathrooms. He discovered that it would be too expensive to plumb in hot water lines from their industrial boilers and there was no room in which to store a water tank in the Kidspace area. He needed something that was compact, easy to install and would still fit within his budget. That's when Joel got in contact with the Tankless Water Heater Company.

TWHC offered Joel the ability to install a compact yet powerful unit that could produce warm water for the Water Table as well as provide hot water for the faucets in the washrooms. The Model 180 from TWHC was so compact that it could be installed in the ceiling of the floor below the Water Table. It did not require the storage of any hot water and has no venting requirements. The Model 180 worked perfectly for the purpose of supplying cost effective hot water in an area that previously did not have hot water service.